Water v. Mold When It Comes to Insurance Coverage

6/10/2020 (Permalink)

SERVPRO of Lawrence was inspecting a home in Dracut, MA last week after a customer called in complaining about a musty smell in of their closets. Once SERVPRO arrived on site we noticed the homeowner had started doing some exploratory demolition and found black, microbial growth behind their drywall and on the interior insulation. Rightful so, homeowner was visible upset explaining how scare they were about the price since they know they don't have mold coverage and will have to pay for this out of pocket. SERVPRO's Production Manager put them at ease telling them we would help them in anyway they could to fix this and started their visual inspection. Using professional moisture meters and thermal imaging camera, SERVPRO was able to find high levels of moisture and an active water leak. This claim was submitted to the insurance and the homeowner was covered, saving them thousands of dollars out of pocket! 

Always remember SERVPRO offers free estimates and works with all major insurance companies! Call us today SERVPRO of Lawrence 978.688.2242